Privacy Policy | BGOsteopaths

Bessels Green Osteopaths is committed to protecting and respecting your privacy. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) (specifically but not limited to Article 6(1)(b) to (f) and Article 28.

This privacy and cookie policy sets out the basis on which any personal data Bessels Green Osteopaths collects from you, or that you provide to Bessels Green Osteopaths (whether through one of our websites or otherwise), will be processed by Bessels Green Osteopaths.

We provide features that allow users of our website, www.bgosteopaths.co.uk, to have control over the privacy of personal data captured by our service. In using our website, you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how Bessels Green Osteopaths will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Bessels Green Osteopaths.

Information we may collect from you

Bessels Green Osteopaths may collect and process the following data about you:

your contact details including your name, address, email address and/or telephone number;
information that you provide by filling in forms on this website or any other website operated by Bessels Green Osteopaths(our site(s)). This includes information provided at the time of submitting an enquiry through our site(s). We may also ask you for information, and when you report a problem with our site(s);
if you contact us, we may keep a record of that correspondence. In particular, if you contact us to discuss seeking our advice and/or services, we will keep a record of the advice/service that you require, the circumstances giving rise to your call, your contact details and a record of your enquiry;
if you sign up to receive our newsletter, your preferences and any other information provided by you in the course of making such request;
if you download documents from our site(s), details of the documents that you have downloaded;
details of transactions you carry out through our site(s); and
details of your visits to our site(s) including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Our website uses cookies to distinguish you from other users of our site(s). This helps us to provide you with a good experience when you browse our website and also allows us to improve our site(s). For detailed information on the cookies Bessels Green Osteopaths use and the purposes for which we use them see our Cookie policy

How Bessels Green Osteopaths store your personal data

The data that Bessels Green Osteopaths collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Bessels Green Osteopaths or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your request (e.g. download or enquiries) and the provision of additional or support services. By submitting your personal data, you agree to this transfer, storing or processing. Bessels Green Osteopaths will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted via SSL certification. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although Bessels Green Osteopaths will do its best to protect your personal data, it cannot guarantee the security of your data transmitted to our site(s); any transmission is at your own risk. Once Bessels Green Osteopaths has received your information, it will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

Bessels Green Osteopaths uses information held about you in the following ways:

to contact you to discuss the advice and/or services that you may require;
to provide you with relevant information about our activities or services we offer
to ensure that content from our site(s) is presented in the most effective manner for you and for your computer; and
to notify you about changes to our site(s) or the services that we offer

To gain a better understanding of our customers’ needs by combining information you provide to us with information available from external sources
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or service

Disclosure of your information

Bessels Green Osteopaths may disclose your personal information to third parties:

if Bessels Green Osteopaths or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
if Bessels Green Osteopaths is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Bessels Green Osteopaths our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We do not sell or share personal details to third parties for the purposes of marketing. But, if we run an event in partnership with another named organisation your details may need to be shared. We will be very clear what will happen to your data when you register.

Your rights

You have the right to ask Bessels Green Osteopaths not to process your personal data for marketing purposes at any time. You can exercise your right to prevent such processing by contacting Bessels Green Osteopaths at enquiries@bgosteopaths.co.uk

Our site(s) may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee determined by Law to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Your use of our site and/or Services following the effective date of any modifications to the Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.

Cookie Policy

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in several ways, including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site, making it more convenient for you. This web site uses the following cookie types so that we can serve you better.

Functionality or strictly necessary cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) to provide an enhanced, more personal experience. For instance, remembering a choice such as not to be asked again to fill in a questionnaire or user poll, or fulfilling a request by the user such as submitting a comment. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Performance cookies

These cookies collect anonymous information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Any data collected is limited to the website operator’s use only, for managing the performance and design of the site. These cookies can be third party cookies but the information must be for the exclusive use of the publisher of the website visited. This site uses:

Google’s cookies for analytics and for conversion tracking.

Other third-party cookies and Targeting cookies

A cookie is classed as being first party if it is set by the site being visited. However, a third party cookie is issued by a different server to that of the domain being visited. It could be used to trigger a banner advert based on the visitor’s viewing habits or for analytical purposes. For example, when visiting a page with content embedded from YouTube, Google or Facebook. These service providers may set their own cookies on your web browser. Such anonymous cookies may be set by that third party to track the success of their application or to customise their application to you.

Targeting cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits and are linked to services provided by third parties, such as ‘like’ and ‘share’ buttons and advertisements. We may use targeting cookies to send third party partners of Bessels Green Osteopaths information on your visit so that they can make our advertising more relevant to you when you visit their websites. An example of such a third party partner would be Facebook. Online Targeted Advertising does not result in more ads, rather the ads you see will be more relevant to you.

Blocking and deleting cookies

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third-party cookies such as Do Not Track (DNT), which can be enabled in your browser. Please note that this may impact on the usability of ours and other websites.

Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.Please consult the support documentation for your web browser, which can be found online, for more information.

Contact

Questions, comments and requests regarding this privacy and cookie policy are welcomed and should be addressed to: enquiries@bgosteopaths.co.uk